Terms of sale

1. About these Terms of Sale

1.1 These Terms of Sale apply when you use our website (the “Website”) to purchase products from Q’lex (“we”, “us”, “our”). By placing an order, you agree to these Terms of Sale.

1.2 These Terms apply alongside any product-specific information shown on the Website or at checkout.

2. About Q’lex

2.1 Q’lex is a streetwear brand operating online. All product information, pricing, and drop details are available on the Website and confirmed during checkout and via email.

3. Orders

3.1 Orders are not confirmed until we accept them and send a confirmation email.

3.2 We may reject or cancel any order at our discretion before or after confirmation.

4. Pricing

4.1 Prices are set by Q’lex and may change at any time.

4.2 The price shown at checkout is the final price you pay.

5. Payment

5.1 Payment is taken at the time of checkout.

5.2 Ownership of Products transfers to you once full payment is received.

6. Taxes and Import Fees

6.1 You are responsible for any customs duties, import taxes, or local fees applied to your order.

7. Product Availability and Changes

7.1 Products may be limited and are subject to availability.

7.2 We may update, modify, or discontinue Products at any time without notice.

8. Product Appearance

8.1 We aim for accuracy in product images, but slight variations in color, texture, or fit may occur due to lighting, fabric, or screen differences.

9. Delivery

9.1 Delivery times are estimates only.

9.2 We are not responsible for delays caused by shipping carriers or external factors outside our control.

10. Failed or Refused Deliveries

10.1 If a delivery is refused or returned due to incorrect address or failure to accept delivery, return costs may be deducted from any refund.

11. Returns (10-Day Policy)

11.1 Return Window

You may request a return or refund within 10 days of receiving your order. After this 10-day period, all sales are final.

11.2 Eligibility

To qualify for a return, items must be:

• unworn and unused
• in original condition
• with all original packaging and tags (if applicable)

11.3 Non-Returnable Items

We do not accept returns for:

• items returned after the 10-day window
• worn, washed, damaged, or altered items
• items marked as final sale (if specified per drop)

11.4 Damaged or Incorrect Items

If your order arrives damaged or incorrect, you must contact us within 7 days of delivery with clear photo evidence so we can resolve the issue.

11.5 Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error.

11.6 Refunds

Approved refunds are processed within 14 days after we receive the returned item.

12. Liability

12.1 We are not responsible for:

• delays outside our control
• indirect or unexpected losses
• misuse of Products
• business-related losses

13. Personal Use Only

13.1 Products are sold for personal use only. Unauthorized resale is not allowed.

14. Privacy

14.1 Your personal data is handled in accordance with our Privacy Policy.

15. Changes to Terms

15.1 We may update these Terms at any time. Continued use of the Website means you accept any changes.

16. Legal

16.1 These Terms are governed by applicable law in the United States. Disputes will be handled in appropriate courts within that jurisdiction.