Privacy policy

At Q'LEX, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit qlex.store, make a purchase, sign up for updates, or otherwise interact with our brand.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information we collect

We may collect the following categories of information.

Personal information you provide

When you place an order, sign up for emails/SMS, or contact us, we may collect:

• Full name
• Shipping and billing address
• Email address
• Phone number
• Payment details (processed securely by third-party providers)
• Account login details (if accounts are enabled)
• Customer service communications

Automatically collected information

When you browse our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on pages
• Referral source
• Shopping cart activity
• Cookies and tracking data

Optional information

If you choose to provide it, we may collect:

• Size preferences
• Style interests
• Product feedback
• Survey responses
• Social media usernames (if interacting with campaigns)

2. How we use your information

We use collected information to:

• Process and fulfill orders
• Send order confirmations and shipping updates
• Provide customer support
• Improve website performance and shopping experience
• Prevent fraud and unauthorized activity
• Send marketing emails or text messages (only if opted in)
• Analyze trends and customer behavior
• Launch promotions, giveaways, or limited drops
• Comply with legal obligations

3. Sharing your information

We do not sell your personal information for money.

We may share information with trusted third parties necessary to operate our business, including:

• Payment processors
• Shipping carriers
• Email and SMS marketing platforms
• Shopify and app integrations
• Fraud prevention services
• Analytics providers
• Legal or regulatory authorities when required

These providers may only use your information to perform services on our behalf.

4. Cookies & tracking technologies

Q'LEX may use cookies, pixels, and similar technologies to:

• Remember cart contents
• Improve website functionality
• Analyze traffic
• Measure ad performance
• Personalize your experience

You may disable cookies in your browser settings, but some features of the website may not function properly.

5. Marketing communications

If you subscribe to email or SMS marketing, we may send:

• New drop announcements
• Restock alerts
• Promotions
• Brand news

You can unsubscribe anytime by:

• Clicking unsubscribe in emails
• Replying STOP to SMS messages

6. Data security

We use commercially reasonable safeguards to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute security.

We recommend using strong passwords and protecting your login credentials.

7. Your rights & choices

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate data
• Request deletion
• Opt out of marketing
• Request a copy of your data

To make a request, contact us at: support@qlex.store (replace if needed).

8. Children’s privacy

Q'LEX does not knowingly collect personal information from children under 13. If we learn such data has been collected, we will delete it promptly.

9. Third-party links

Our website may contain links to third-party websites or platforms. We are not responsible for their privacy practices.

10. International users

If you access our website outside the United States, you understand your information may be processed in the United States.

11. Changes to this privacy policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.