FAQ

Below are answers to common questions about orders, shipping, and Q’LEX products.

Orders

How do I place an order?

Simply select your item, choose size, and checkout through our website.

Can I change or cancel my order?

Orders can only be changed or canceled within a short window after purchase. Once processing begins, we cannot guarantee changes.

I entered the wrong shipping info — what do I do?

Contact support immediately at qlexchicago@gmail.com. We can’t guarantee updates once an order has shipped.

Shipping

How long does shipping take?

Processing time is typically 2–5 business days. Shipping time varies depending on location.

Do you ship internationally?

Yes, Q’LEX ships worldwide. Delivery times may vary by country.

Will I get tracking?

Yes. Tracking information will be emailed once your order ships.

Returns & Exchanges

Do you accept returns?

Yes, but only for unworn, unwashed items in original condition. Return approval is required before sending anything back.

Can I exchange sizes?

Yes, depending on stock availability. Contact support to request an exchange.

Products

Are Q’LEX pieces limited?

Yes. Most drops are limited and may not be restocked.

How do Q’LEX drops work?

Q’LEX operates on seasonal and limited drops. Once items sell out, they may not return.

Are items true to size?

Fit varies by piece. Product descriptions will include sizing notes when needed.

Other

How do I contact Q’LEX?

Email: qlexchicago@gmail.com

Where is Q’LEX based?

Q’LEX is a Chicago-based streetwear brand.

Note

All policies, shipping time and availability are subject to change without notice.